Trust Support
Support and security reporting
Use this page to find the current public support and security reporting path for Artax. It explains where to ask for help, how to report vulnerabilities, and what response times to expect.
Current contact path
Artax publishes support details in SUPPORT.md and security reporting details in SECURITY.md. Use the public issue tracker or support queue for non-sensitive problems, and use a private reporting path for vulnerabilities.
Non-sensitive support
Use the public issue tracker or support queue for non-sensitive problems when one is available.
Security disclosure
Use the private vulnerability reporting channel when one is available. If not, request a private handoff without posting exploit details publicly.
Do not post publicly
Do not paste wallet seeds, private keys, API keys, operator keys, email verification tokens, raw exploit instructions, or unredacted sensitive data into public support threads.
Current limitation
This is a documented support path. It does not claim a staffed 24/7 helpdesk, enterprise response guarantees, or production certification.
Response Targets
Best-effort, not theatrical
Support acknowledgement
Target response: within 3 business days for non-sensitive support reports during active maintenance.
Support triage
Target response: within 5 business days for an initial triage when the report is accepted.
Critical security reports
Target response: acknowledgement within 1 business day, initial triage within 3 business days, and a containment or remediation plan within 5 business days.
High security reports
Target response: acknowledgement within 2 business days, initial triage within 5 business days, and a containment or remediation plan within 10 business days.
Scope and safe use
What this path covers
The Artax web app, API, worker, SDK, browser extension, deployment templates, trust pages, generated docs, and the public claims attached to them.
What it does not cover
Unsupported forks, unrelated third-party service bugs, social engineering against third parties, or universal support for every wallet, browser, or runtime combination.
Safe harbor
Good-faith research that avoids unnecessary harm, follows private reporting expectations for sensitive material, and stays within this policy should not be treated as abuse activity.
Bug bounty
There is currently no public bug bounty for Artax.
Next reads
Use these pages for the broader trust context around the support and disclosure path.
Trust overview
Open the broader trust surface for support coverage, limitation honesty, and methodology links.
Open
Status
Read the current status page for API reachability and sponsorship availability.
Open
Developers
See integration guidance and the limited-access account surfaces.
Open
Quickstart
Follow the setup flow without widening compatibility or production claims.
Open